If you have your own domain name, (i.e. yourowndomain.com), then you can simply use the domain name for the host name. Even though the use of "www." is generally considered passe, you can safely use that too, (i.e. www.yourowndomain.com). Some have tried ftp.yourdomain.com, but that is possibly a different server! Simply use the domain name, with no prefix.

It's your responsibility to remember your password. We do not lock your account after repeated failures, so you can try what you think the password is. If you have access to how your account is paid, you can try using our Password retriever. If you still have no luck, you'll have to give us a call.

A registrar is a company that assigns unique domain names. It is a separate company from ours, with their own rules and agreements. You pay them for your domain name, and we host it. (i.e. Accept requests for access to that domain.)

As general policy, we believe it's our customer's responsibility to manage their own domain names with a registrar. That means it's the customer's responsibility to pay for their own domain name registration, including making sure a bill gets delivered for payment.

We no longer support FrontPage extended websites. (Microsoft's program to leverage ISPs to use their quirky server products.) However, if your website was created to use standard HTML code, it will still function as expected. Candidly, the FP extensions, (made by Microsoft for Unix), were not very good, and are not supported by Microsoft any longer. There are a few ISPs who support it still, but you should question if they're up to current release levels, etc. We suggest it's time to use a more professional tool!

Every website has a home directory. When you FTP to your domain, you are initially placed into your home. The home directory contains subdirectories, and cannot be written to directly. Therefore you must descend into the appropriate subdirectory to upload your website via FTP. Your website should go into httpdocs, or (html if there is no httpdocs directory.)

If you get a page that looks like this:

Index of /
	Name	Last modified	Size	Description
	Parent Directory		-
Apache/2.0.43 Server at dnx.net Port 80

If the listing contains only the "Parent Directory", (as depicted), then you've not put up any web page content.

If the listing has multiple items, then you have not created a suitable index page. An index page is the first page to be displayed on a website. You can't simply create the initial web page using an arbitrary name, rather the following are acceptable index page names:

index.html index.shtml index.php index.htm

Default.html  * Default.htm default.html default.htm

* File names in this column are only used with FrontPage. If you don't use FrontPage, then it's best not to use these names.

I'm confused with all the terms you use. Help with understanding the parts of my E-mail Address.

We fully support MySQL via PHP.

There are three basic things to know when using MySQL in your PHP scripts:

• Host - Always connect to "localhost". We normally do not allow direct external access to our database servers. Every web server runs MySQL, so you can always use the localhost as the server name.


• Account - The MySQL database account. By default the same as your web account.


• Password - The MySQL database password. By default the same as your web account password.

NOTES:

• We prefer our clients to use one blanket database, using as many tables as needed. If you need multiple database names, please let us know.


• Your databases are stored within your home directory in the db subdirectory. Download the contents of this directory for a current backup. Although we replicate the databases to other servers, it is the client's responsibility to actively backup their own database content.


• A Work in Progress database is always created for testing purposes. It is the same as the regular one for your account except it has the letters "_wip" appended. (i.e. If your account is "xyz", your wip database will be "xyz_wip" .) It uses the same password. It is not actively mirrored.


• Example PHP code to open each database is provided. They are named: yourdatabase_db.php. Use it as a module to open your database, by copying it into wip or html directories and include it at the top of your script. Running it directly will create a blank page. Viewing the page source will verify the database was opened. Care should be taken as these scripts have the database passwords in plain text.
  All modules which store passwords such as these, should always retain the ".php" extension, so they cannot be viewed!


• Be aware of the possible binary incompatabilities if you upload a database to your db directory directly from an external MySQL server. The preferred method is export/import.

Do you suppose not paying that bill for hosting has anything to do with it? If your site shows this, we've been more than generous and patient with your outstanding balance!

If your goal is to move your site somewhere else and not pay your outstanding balance, be warned you'll not get your web content back!

You made a huge mistake! You have made references to absolute file names on your computer! (Just a hint: UNIX machines don't have a "C:" drive!) if you're saying your images are like: "C:\mypages\images\logo.gif", you're just not thinking right! Make your references transportable: "images/logo.gif".