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Support for Webspace: This list covers 98% of any and all Web page problems you may have. Your problem is probably listed here. Do your best to solve your issue. Most answers to your questions are documented in the Web Services page. If you do end up needing to call us, we prefer our help to be as efficient as possible, therefore study of this page is most important.
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What host do I FTP my site to?
If you have your own domain name, (i.e. yourowndomain.com), then you can
simply use the domain name for the host name. Even though the use of
"www." is generally considered passe, you can safely use that too,
(i.e. www.yourowndomain.com). Some have tried ftp.yourdomain.com, but that
is possibly a different server! Simply use the domain name, with no prefix.
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Passwords
It's your responsibility to
remember your password. We do not lock your account
after repeated failures, so you can try what you think the password
is. If you have access to how your account is paid, you can try
using our Password retriever.
If you still have no luck, you'll have to give us a call.
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What's a "Registrar"?
A registrar is a company that assigns unique domain names. It is a
separate company from ours, with their own rules and agreements. You pay
them for your domain name, and we host it. (i.e. Accept
requests for access to that domain.)
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DNX didn't pay for my domain renewal!
As general policy, we believe it's our customer's responsibility to
manage their own domain names with a registrar. That means it's the
customer's responsibility to pay for their own domain name registration,
including making sure a bill gets delivered for payment.
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I can't publish my webpage using FrontPage
We no longer support FrontPage extended websites. (Microsoft's program to
leverage ISPs to use their quirky server products.) However, if your
website was created to use standard HTML code, it will still function as
expected. Candidly, the FP extensions, (made by Microsoft for Unix), were
not very good, and are not supported by Microsoft any longer. There are a
few ISPs who support it still, but you should question if they're up to
current release levels, etc. We suggest it's time to use a more
professional tool!
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FTP says "Permission Denied"
Every website has a home directory. When you FTP to your domain, you are
initially placed into your home. The home directory contains
subdirectories, and cannot be written to directly. Therefore you must
descend into the appropriate subdirectory to upload your website via FTP.
Your website should go into httpdocs, or (html if there is
no httpdocs directory.)
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I get a funny listing instead of my website!
If you get a page that looks like this:
If the listing contains only the "Parent Directory", (as depicted), then you've not put up any web page content. If the listing has multiple items, then you have not created a suitable index page. An index page is the first page to be displayed on a website. You can't simply create the initial web page using an arbitrary name, rather the following are acceptable index page names:
* File names in this column are only used with FrontPage. If you don't
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Terms
I'm confused with all the terms you use. Help with understanding the parts of my E-mail Address.
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How do I use a database?
We fully support MySQL via PHP.
There are three basic things to know when using MySQL in your
PHP scripts:
NOTES:
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My website says: "owner...needs to make contact..."
Do you suppose not paying that bill for hosting has anything to do with it?
If your site shows this, we've been more than generous and patient
with your outstanding balance!
If your goal is to move your site somewhere else and not pay your outstanding balance, be warned you'll not get your web content back! | ||||||||||||||||||||||||||||||||
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All the links and images are broken on my website
You made a huge mistake! You have made references to absolute file names
on your computer! (Just a hint: UNIX machines don't have a "C:"
drive!) if you're saying your images are like:
"C:\mypages\images\logo.gif", you're just not thinking right! Make your
references transportable: "images/logo.gif".
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